Dental Benefits Advisory Service Helpdesk

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Callers who are experiencing problems with third-party payers and carriers may call the Helpdesk staff at (800) 424-2841 x582.

Examples of payer issues to report are:

  • Payment Denial/Pre-Treatment Authorization Denial
  • No Direct Pay to Non-Participating Provider
  • Benefit Denial
  • Delay in Payment(s)
  • Change in Code to Less Complex or Less Expensive Procedure
  • Combined Procedure(s) Resulting in Lower Benefit
  • Problems With/Lack of Coordination of Benefits
  • Requests for Additional Treatment Information/Records
  • Loss of Patient Claims or Additional Treatment Information

For help with payer issues you may also contact Ann Sebaugh at (800) 424-2841 x582.
 

AAO Member Third-Party Payer Complaint Form

The AAO’s Third-Party Payer Complaint Form has been developed for members who are experiencing problems with third-party payers and carriers that cannot be easily resolved by working with the AAO Dental Benefits Advisory Service staff.